Questions about taxis in Treviso
Prices, payments, luggage and bookings: answers to the most common questions.
Prices and payments
How much does a taxi cost in Treviso?
According to the cooperative's fare card you pay by taximeter: €3 when you get in, then €1.90 per km in town and €30 per hour when the car is stopped or in a queue. The minimum fare is €10 in the daytime and €12 at night and on public holidays.
Why does a km cost €1.90 in town?
Because it includes the taxi's empty return trip. If you make a return trip with the same taxi, a km costs half: €0.95.
How much is a taxi at night and on public holidays?
From 10pm to 6am and on public holidays the taximeter counts 20% more, and the minimum fare rises to €12. On Christmas, New Year's Day, Easter and 1 May €2.50 is added.
How much is a taxi to Treviso Airport?
You pay by taximeter, with a €15 minimum fare to or from the station or the historic centre.
Are there discounts?
Yes, within the City of Treviso: Taxi Rosa for women from 10pm to 6am, the Silver fare for people over 65 and the Braille fare for blind people. Ask the driver for the rate: the cooperative gives different figures on different pages.
Can I pay by card?
Yes, with Visa, Mastercard and PagoBancomat, but not every cooperative car has a card reader: ask when you call. American Express is not accepted.
Must the driver give me a receipt?
Yes, if you ask: by regulation it must show the licence number, date, amount and route.
Who pays tolls?
The customer: motorway tolls, meals and accommodation are paid by the customer. Over 50 km, 10% VAT is added to the taximeter price.
Calling and booking
How do I call a taxi in Treviso?
Call +39 0422 431515 (Radio Taxi Treviso), open 24/7, send an SMS with town, street and number to +39 338 844 2000, or use the AppTaxi app. At night an automatic voice answers: after the beep, give your address with town, street and number.
Can I book a taxi?
Yes, on the cooperative's website or by phone, to airports and stations: from 24 hours to 1 hour ahead. The taxi is assigned a few minutes before the requested time.
At the rank, must I take the first taxi in line?
No: the City's regulation lets passengers choose any taxi in the line.
Can I hail a taxi in the street?
Yes, if it is free: the City's regulation allows it.
Can I ask for a larger car?
Yes: the cooperative has minibuses for up to 8 passengers. From the fifth person 10% is added, from the seventh 30%.
Luggage, animals and accessibility
Can a taxi carry a wheelchair?
Yes: Radio Taxi Treviso has taxis adapted for wheelchairs, 24/7, with at least 48 hours' notice. It also goes to Treviso and Venice airports.
Can I bring my dog?
By regulation guide dogs travel free and small dogs held on your lap must be carried. For other animals say so when you call: in the app you can indicate animals on board.
How much is luggage?
€0.50 for each item. If you have bulky suitcases, ask for a car with a large boot.
Can deaf or blind people use the taxi easily?
Deaf people can call a taxi by SMS to +39 338 844 2000. Blind people only need to tell the switchboard: the driver helps them get in and out.
Do children need a car seat?
Under the Italian Highway Code, in a taxi children shorter than 1.50 m may travel without a car seat only in the back, with a person aged at least 16. If you want a car seat, ask the cooperative when you book.
Complaints and lost property
I left something in a taxi: what should I do?
Call +39 0422 431515 or write to info@taxitreviso.it with as many details as possible. By regulation, drivers hand items they cannot return straight away to the lost property office within 24 hours.
Who do I contact to make a complaint?
The cooperative, with the «Reclamo corsa» form on its website (it answers within 15 days), or, as the fare card says, the Treviso Local Police in Via Castello d'Amore 2/E. Keep the receipt and the taxi's call sign.
How do I recognise a licensed taxi?
It is white, has a TAXI sign on the roof, a sealed taximeter and a shield with the licence number and the City's coat of arms. Cooperative taxis also have a sticker on the front wing with the call sign and the number 0422 431515.
Can't find the answer?
Write to info@taxi.treviso.it. For a ride in progress, call the cooperative directly.